Privacy Policy
Welcome to our online home goods platform. Your privacy is paramount to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our site. We are committed to protecting your data in compliance with applicable data protection laws, including GDPR.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information you voluntarily provide when you make a purchase, create an account, subscribe to our newsletter, or contact us. This may include your name, shipping address, and email address. We do not collect payment card details directly; all payment transactions are processed securely by trusted third-party payment processors.
- Order Information: Details related to products you purchase, order history, and delivery preferences.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us understand user behavior and optimize our platform.
- Communication Data: Records of your communications with us, including customer service inquiries and feedback.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our contractual obligations to you and improve your shopping experience.
- To Process Orders: To manage your purchases, process payments, and deliver products to your specified address.
- To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to our products and services.
- To Improve Our Service: To personalize your experience, analyze site usage, and develop new features and products that better meet your needs. We use aggregated and anonymized data for these analytical purposes.
- For Marketing Communications: With your consent, we may send you newsletters, promotional offers, and updates about our products. You can opt out of these communications at any time.
- To Ensure Security: To protect our site, customers, and business from fraudulent activities and to ensure the proper functioning of our services.
3. How We Share Your Information
We take your privacy seriously and do not sell your personal data to third parties. We may share your information in limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping carriers, website hosting, analytics providers). These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, firewalls, and secure server infrastructure. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
6. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.